ed777 Privacy Policy

1. Introduction and Purpose of This Policy

ed777 is an online gaming and betting platform that provides services to users in Bangladesh. Your privacy is of the highest importance to us. The purpose of this privacy policy is to clearly inform you about what types of personal information we collect, how that information is used, and what steps we take to protect your information.

By registering with ed777 or using the platform, you are agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team.

This policy applies to all services provided through our website ed777.lat.

2. Information We Collect

ed777 collects various types of information to operate and improve its services. This information is divided into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — services are available only for those aged 21 or above)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (if KYC — Know Your Customer verification is required)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history: deposit amounts, withdrawal amounts, and dates
• Records related to the minimum deposit of ৳300 and minimum withdrawal of ৳500

2.3 Technical and Browsing Information

• IP address, device type, and operating system
• Browser type and version
• Time of site access, duration, and pages visited
• Information obtained through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history: bet amounts, win and loss records
• Statistics on preferred games and categories
• Bonus and promotion usage history

3. How We Collect Information

ed777 collects information in the following ways:

• Information Provided Directly: Information you voluntarily provide during registration, when updating your profile, or when contacting the support team.
• Automatic Collection: Technical information automatically collected through cookies, log files, and similar technologies while you use the site.
• Through Payment Providers: Information collected when transactions are completed through payment services such as bKash, Nagad, Rocket, and Upay.
• From Third-Party Verification Agencies: Information received through authorized agencies for identity verification as part of the KYC process.

4. How We Use Your Information

ed777 uses your information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

4.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify your identity, and deliver all ed777 services without interruption.

4.2 Processing Financial Transactions

Your financial information is used to complete deposit and withdrawal requests and to prevent fraudulent transactions. Withdrawals on our platform are generally completed within 30 minutes to 3 hours.

4.3 Security and Compliance

To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, and to ensure account security.

4.4 Service Improvement

Your information is used to analyze your gaming experience, improve platform performance, add new games and features, and provide personalized offers.

4.5 Communication and Support

To send you transaction notifications, account updates, and support-related messages. Our 24/7 live chat support is operated in Bengali.

4.6 Ensuring Responsible Gaming

To monitor your gaming behavior and ensure responsible gaming, and to take precautionary measures when needed.

5. Cookie Policy

Cookies are small text files stored in your browser. ed777 uses cookies for the following purposes:

• Essential Cookies: To keep login sessions active and ensure the core functionality of the site. Without these cookies, the site cannot work properly.
• Functional Cookies: To remember your preferences (such as language selection) and provide a personalized experience.
• Analytical Cookies: To collect site usage statistics and improve service quality.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Keep in mind, however, that disabling cookies may limit some functionality of the site.

6. Information Sharing and Disclosure

ed777 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

6.1 Service Provider Partners

Only the necessary information is shared with authorized third-party organizations for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure management, and KYC verification. These organizations operate under strict confidentiality agreements.

6.2 Game Software Providers

Minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe for the purpose of managing gaming operations.

6.3 Legal Obligations

Information may be disclosed to comply with valid requests from legal authorities, court orders, or applicable laws. In such cases, we provide only the minimum information legally required.

6.4 Business Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new authority. You will be notified in advance in such cases.

7. Data Protection and Security

ed777 has implemented industry-standard, high-level security measures to protect your information:

• SSL Encryption: All communications are secured through SSL/TLS encryption technology, which prevents data theft or interception.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Firewall and Access Control: Only authorized staff have access to the minimum information necessary.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.
• Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account.
• Secure Data Centers: Your information is stored on servers with the highest physical and digital security.

No system is completely impenetrable, however. In the event of a security incident, we will act promptly and notify you where applicable.

8. Data Retention Period

ed777 retains your information following the policies below:

• Active Account Data: Retained for the entire duration that your account remains active.
• Closed Account Data: Retained for a specified period after account closure for financial and compliance purposes.
• Transaction Records: Retained long-term for legal and regulatory requirements.
• Technical Logs: Retained for a limited period for security and error analysis purposes.

Information that is no longer needed is securely deleted or anonymized.

9. Your Rights

You have the following rights regarding your personal information:

• Right to Know: If you want to know what information we hold about you, contact our support team.
• Right to Correction: If there is any inaccuracy in your information, you can request that it be corrected.
• Right to Data Portability: In certain circumstances, you can request to receive your information in a structured format.
• Right to Withdraw from Marketing Communications: If you do not want to receive promotional messages, you can withdraw your consent at any time.
• Right to Lodge a Complaint: If you have any concerns about how we manage your information, contact us directly.

Please note that some requests may not be fully fulfillable due to legal, regulatory, or contractual obligations.

10. Protection of Minors' Information

ed777's services are only for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.

Providing an accurate date of birth during the registration process is mandatory for age verification. Additional KYC documents may be requested if necessary.

11. Third-Party Links & Services

The ed777 platform may sometimes reference third-party services, such as payment gateways or game providers. These parties have their own privacy policies, and ed777 has no control over how they manage information. You are advised to read the privacy policy of any third-party service before using it.

12. Policy Changes & Updates

ed777 reserves the right to update this privacy policy as needed. In the case of significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address.
• By informing you of the changes when you log in to the platform.

Continued use of the platform after an update will be taken as your agreement to the new policy. You are therefore advised to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated support team is always here for you.

We strive to respond to your privacy-related requests as quickly as possible. Your trust and confidence are the foundation of ed777.